Hello we need help with a previous question and it has been many days without a response. The site is supposed to launch within a week and need help resolving some kind of issue with TimThumb or so it appears. Original thread is http://support.ait-themes.com/support/topic/63415?_fid=560h sorry for starting a new post but I think the old one has been lost.
January 3, 2014, 8:35pm
Also the browser error is a "400 Bad Request" for each of those images and path looks like this - tn.php?src=http%3A%2F%2Fmultisite.cruxsketchpad.com%2Fchicago%2Fwp-content%2Fthemes%2Fdirectory%2Fdesign%2Fimg%2Fdefault-post-image.jpg&w=120&h=160/chicago/wp-content/themes/directory
January 3, 2014, 8:39pm

Can we pay to get assistance with this problem? We are running out of time.
January 6, 2014, 4:41pm

AIT Supportivan
Hi, sorry but we didn't receive any FTP credentials which were asked in the original thread.
You sent just wordpress admin credentials, we need to have access to theme files via FTP to look at it closer.

Send them please via secret content here in forum - see the button up to editor for message.

Thanks, Ivan.
January 9, 2014, 9:49pm

Hi Ivan, thank you for the response. I will send the credentials in a few minutes!
January 10, 2014, 9:54pm

Here are the credentials, please let me know if you have any problems gaining access. We are happy to help!
January 10, 2014, 10:28pm

AIT Supportivan
Hi, do you have problem with some specific image? because I checked few images displayed via timthumb and they looks fine, see image below.

Thanks, Ivan.


January 13, 2014, 8:48am

Yes on the main guide page only, all the popup boxes for map items display a broken image link for more info its at the previous thread listed at the beginning of this thread.


January 13, 2014, 5:45pm

AIT Supportivan
Hi, seems like there is problem somewhere outside theme, because the same script can't show in the same way two images on the same page, see here:
http://multisite.cruxsketchpad.com/chicago/item/grace/
The image below map is displayed without any problem, but the image in the map can't be displayed?




Image which work is called from /wp-content/uploads........
but image which do not work is called from /chicago/wp-content/uploads....

Seems like the document_root is not set up correctly, did you try to ask your hosting support why the same image is called from two different places?

Thanks, Ivan.
January 13, 2014, 6:30pm

AIT Supportivan
Another problem I had during debug, any change what I made in theme file on the ftp what you sent, do not appear on the page for example http://multisite.cruxsketchpad.com/chicago/item/grace/
Do you sent the correct access to ftp? directly to the theme which is activated on the site I sent?
January 13, 2014, 6:38pm

Im not sure why its called from a different location, this is a multisite installation if that helps you. I do not believe it is a hosting issue as the theme works properly here on the same exact hosting, http://multisite.cruxsketchpad.com/chicago/item/grace/ ;
January 13, 2014, 6:50pm