I can't get the Visual Editor to work on the back end. I tried to create the config file but it's still not working. Please help!!

For faster issue resolution please provide:
URL to your website: specialtconcierge.com
Browser version: Firefox
Theme version: 2.13
February 27, 2013, 9:23pm
AIT Supportivan
Hi, can you please provide admin and ftp access to your site? with config.php it should work. I'll check it when will have access to your site.
Follow please instructions in my signature to send credentials.

Thank you, Ivan.
March 1, 2013, 4:01am

Please Ivan, can you provide the solution for all the users of this theme who have being the same problem....?.

March 14, 2013, 1:41pm

AIT Supportivan
Hi, the problem what appears there for some users we can't reproduce on our installations so hard for our developers to debug some problems which do not appears for us...We've in plans to improve loading of our shortcode icons in visual editor what we hope may solve this problem.
Thanks, Ivan.
March 15, 2013, 7:11am