Hello,

I purchased the theme yesterday but I have a strange problem that I need your help for.
The only menu that does not work is the Globals tab one.

When I load /wp-admin/admin.php?page=ait-admin-generalOptions&tab=globals it says:

You don't have permission to access /wp-admin/admin.php on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.


I noticed that when I activate the WP default htaccess, this is the only link that is redirected to "admin.php/?page=ait-admin-generalOptions&tab=globals" instead of "admin.php?page=ait-admin-generalOptions&tab=globals"
- notice the additional dash after admin.php/

Also, how do I take the advantage of those free skins offered along with the theme ?

Thanks in advance!
January 18, 2012, 3:05am
AIT SupportMartin
That's strange error. Do you have mod_rewrite module activated on your server?
Please check that your hosting match all requirements: http://www.ait-themes.com/doc/hosting-requirements/?theme=netspace-wordpress-theme
January 18, 2012, 7:47am

Strange indeed and ONLY the Globals tab does not work. THe mod_rewrite is FULLY operational on the server and the hosting covers all requirements for sure.
January 18, 2012, 11:04am

I am sorry but if I do not get a solution on this I would have to ask for a refund, because the theme is not fully operational. I don't even know what is hidden under the global options and I need to work with different languages, etc. I have tested the theme on 2 different hosting platforms - same results!!!
January 19, 2012, 2:47am

AIT Supportsanta
Hi petyo,
sorry for the inconvenience using our theme, we've also tested the theme on 4 different types of hostings and we have no problem ... everything works fine. Can you please send me the output of php_info to santa@ait-themes.com and I'll try to figure out your problem.
January 19, 2012, 3:28am

Hi There,
I have the same problem. However, as I have enabled mod rewrite it just shows me the frontpage but not the globals section. Would like to know what you have figured out so far.

Thank you
January 31, 2012, 6:56am

AIT SupportMartin
I think it can be connected with mod_security module, have a read at the following url - http://wordpress.org/support/topic/you-dont-have-permission-to-access-blogwp-adminoptionsphp

Sorry but we really cannot replicate that error and as you can see we're really trying to find out what might be going on :|
February 28, 2012, 1:07pm

AIT SupportMartin
Hey Guys, can you please try to download newest version? We released a version that should fix these issues. Please let me know if it works or not as we cannot test it anywhere. Cheers.
March 20, 2012, 3:41am

HI Martin, I'm having the same problem, everything works fine except the 'globals' tab reporting the 'You dont have permission..." error. When did you guys release the theme update and when can I download it?

Thanks,
Dave
March 29, 2012, 5:38am

AIT Supportivan
Hi Dave, last version of Netspace is 1.6v which was released 26th of March.
You have this problems with this version?
Regards, Ivan.
March 29, 2012, 3:01pm

Thanks Ivan, version 1.6 fixed that problem for me!
March 30, 2012, 3:58am