Please see below some tips on how to resolve your issue
All Themes are properly Tested by our team members on various development machines and hosting servers. Themes are also Tested by Envato and Themeforest staff before they are approved for sale. If you cannot make the theme running on your hosting or development environment, please make sure it meets hosting requirements.
Read the documentation that was provided with the file, even if you are an experienced user. There are often essential instructions contained in these documents.
Use the Search functionality on this support forum. If you're having a problem, chances are another buyer has been in the same position. There may already be an answer to your question there. If your problem hasn't yet been addressed, you can post a new question on the support forum.
Ensure you have the technical skills required to utilize the file effectively. Generally all files purchased on the Themeforest will require at least some prior knowledge to use correctly. If you're not sure, try searching Google for a how-to.
If you still cannot get the file to work as desired, you can wait for a response from us. It is important to note that we as authors are not required to provide Support and you are not guaranteed a response. We still do our best to help as much as we can even though we do it for free.
Please understand that our support forum is not a live chat where you will get an asnwer in seconds. We usually go throught support questions several times a day to ensure you'll get an answer ASAP.
We only offer support for our themes
We only support features and functionality unique to our theme (beyond that of WordPress). Please note that we cannot assist you with general WordPress support or help with theme modifications and customizations in any capacity within our complimentary support.
SUPPORT NOT INCLUDED:
Third-party plugins, WordPress support (Use wordpress.org forums), Addition of new features, Extending default theme features, Theme modifications and customizations.
grid portfolio not showing right and left button
Most recent by: martyn, July 7, 2014, 3:30pm 29 Views 1 Replies
Less white space
Most recent by: cartu73, July 2, 2014, 5:06pm 44 Views 4 Replies
Subpage widget on home page
Most recent by: cartu73, June 30, 2014, 3:45pm 75 Views 7 Replies
Featured Image Thumbnail is not being Shown
Most recent by: zoli, June 9, 2014, 1:31pm 56 Views 5 Replies
Pictures gallery problem
Most recent by: zoli, May 29, 2014, 10:11am 33 Views 2 Replies
Space on Sidebar
Most recent by: zoli, May 21, 2014, 9:24am 65 Views 3 Replies
revolution slider does not show a transparent background
Most recent by: peter, May 17, 2014, 4:30pm 38 Views 1 Replies
posts stream on home page
Most recent by: peter, May 15, 2014, 2:20pm 45 Views 1 Replies
Responsive version not correct
Most recent by: ivan, May 15, 2014, 1:45pm 77 Views 3 Replies
Revolution Slider Missing
Most recent by: tinakonecny, May 8, 2014, 7:59pm 130 Views 9 Replies
Admin Branding not working
Most recent by: peter, May 7, 2014, 8:04pm 39 Views 1 Replies
Why do I get a box with weird colors in my widgets?
Most recent by: ivan, April 24, 2014, 10:07pm 49 Views 1 Replies
Problems with Gallery
Most recent by: peter, April 14, 2014, 4:02pm 80 Views 3 Replies
Update from 1.14 to 1.22?
Most recent by: peter, April 12, 2014, 2:29pm 58 Views 1 Replies
Nothing Found Page
Most recent by: peter, April 11, 2014, 11:27pm 79 Views 3 Replies
Most recent by: peter, April 6, 2014, 1:21pm 66 Views 1 Replies
header pages list missing fonts
Most recent by: zastrodesign, April 3, 2014, 5:25am 59 Views 1 Replies
I need Help
Most recent by: peter, March 29, 2014, 7:36pm 61 Views 1 Replies
Most recent by: zoli, March 28, 2014, 10:36am 61 Views 1 Replies
front page cant load SBG file and because of this site is slow.
Most recent by: peter, March 24, 2014, 5:50pm 75 Views 3 Replies
FileNotFoundException thrown Missing template file */image-nav.php'.
Most recent by: peter, March 21, 2014, 1:21pm 162 Views 5 Replies
Revoluton slider dont work on mobile devices
Most recent by: peter, March 20, 2014, 10:34pm 71 Views 1 Replies
Mobile version in Safari browser
Most recent by: ivan, March 20, 2014, 8:37am 80 Views 1 Replies
Site loading error
Most recent by: ivan, March 20, 2014, 8:35am 80 Views 1 Replies
Remove Molecule Animation
Most recent by: ivan, March 19, 2014, 11:03am 61 Views 1 Replies
Maintenance page template
Most recent by: peter, March 9, 2014, 5:47pm 78 Views 1 Replies
Enlever bouton wpml
Most recent by: peter, March 6, 2014, 5:55pm 95 Views 3 Replies
header not right in mobile
Most recent by: peter, February 22, 2014, 9:44pm 156 Views 3 Replies
<OL> tag is defaulting to "type=a" and can't be overridden.
Most recent by: peter, February 10, 2014, 7:26pm 128 Views 4 Replies
Most recent by: zoli, February 4, 2014, 11:53am 114 Views 1 Replies
Facebook share info is ait themes
Most recent by: zoli, February 2, 2014, 12:18pm 168 Views 4 Replies
Most recent by: ivan, January 27, 2014, 2:39pm 129 Views 3 Replies
Changes in mobile version
Most recent by: zoli, January 26, 2014, 5:25pm 168 Views 8 Replies
Can't display responsive <select> menu in child theme :(
Most recent by: ivan, January 22, 2014, 8:32pm 109 Views 1 Replies
Is Rounder available for woocommerce?
Most recent by: ivan, January 20, 2014, 8:56pm 95 Views 1 Replies
Change shape of title icon
Most recent by: zoli, January 20, 2014, 1:03pm 239 Views 11 Replies
Theme -> posts widget : how to remove the excerpt
Most recent by: ivan, January 16, 2014, 11:10am 234 Views 2 Replies
Inserting Image in Post/Page - Sizing problems
Most recent by: zoli, January 14, 2014, 8:05pm 135 Views 1 Replies
Revolution slider - import - blank page
Most recent by: gooweb, January 7, 2014, 10:37am 225 Views 3 Replies
not translate WPML problem file functions.php theme rounder
Most recent by: peter, December 29, 2013, 10:08pm 158 Views 1 Replies