Please see below some tips on how to resolve your issue

All Themes are properly Tested by our team members on various development machines and hosting servers. Themes are also Tested by Envato and Themeforest staff before they are approved for sale. If you cannot make the theme running on your hosting or development environment, please make sure it meets hosting requirements.

Read the documentation that was provided with the file, even if you are an experienced user. There are often essential instructions contained in these documents.

Use the Search functionality on this support forum. If you're having a problem, chances are another buyer has been in the same position. There may already be an answer to your question there. If your problem hasn't yet been addressed, you can post a new question on the support forum.

Ensure you have the technical skills required to utilize the file effectively. Generally all files purchased on the Themeforest will require at least some prior knowledge to use correctly. If you're not sure, try searching Google for a how-to.

If you still cannot get the file to work as desired, you can wait for a response from us. It is important to note that we as authors are not required to provide Support and you are not guaranteed a response. We still do our best to help as much as we can even though we do it for free.

Please understand that our support forum is not a live chat where you will get an asnwer in seconds. We usually go throught support questions several times a day to ensure you'll get an answer ASAP.

We only offer support for our themes

We only support features and functionality unique to our theme (beyond that of WordPress). Please note that we cannot assist you with general WordPress support or help with theme modifications and customizations in any capacity within our complimentary support.

SUPPORT NOT INCLUDED:

Third-party plugins, WordPress support (Use wordpress.org forums), Addition of new features, Extending default theme features, Theme modifications and customizations.

Announcement

Directory theme missing on Themeforest

Most recent by: khprem, November 18, 2014, 5:18am WP Directory 210 Views 1 Replies

Announcement

Directory changelogs (latest 4.13)

Most recent by: miro, November 14, 2014, 8:06am WP Directory 14813 Views 53 Replies

Announcement

Business Finder changelog (2.12)

Most recent by: miro, November 11, 2014, 2:44pm WP BusinessFinder 6140 Views 24 Replies

Announcement

LANGWITCH theme is available on our www.ait-themes.club website

Most recent by: ivan, August 20, 2014, 2:44pm WP Langwitch 564 Views 0 Replies

Announcement

Directory Extension Plugin for Directory and Business Finder themes

Most recent by: Martin, July 9, 2014, 10:59am WP Directory 1125 Views 0 Replies

Announcement

Rent our servers: fast site even with 40k activities with Directory or Business Finder

Most recent by: webcompany, June 23, 2014, 11:52am WP Directory 871 Views 0 Replies

Announcement

New Google Map Icons for Directory and Business Finder

Most recent by: Martin, May 30, 2014, 11:09am WP Directory 2034 Views 4 Replies

Announcement

Awesome WordPress Hosting from HostAwesome.com (with free plan!)

Most recent by: Martin, May 9, 2014, 10:35am WP Directory 948 Views 0 Replies

Announcement

How to correctly create a CSV file

Most recent by: zoli, February 24, 2014, 9:22pm CSV to WP Import Plugin 3467 Views 0 Replies

Announcement

Best Tour Operator sites

Most recent by: zoli, November 22, 2013, 10:27am Wordpress 1574 Views 0 Replies

Announcement

Best Directory Sites

Most recent by: zoli, November 21, 2013, 10:31am Wordpress 2426 Views 0 Replies

Announcement

Best Business Finder sites

Most recent by: kjtmolokai, July 18, 2014, 6:53am WP BusinessFinder 10950 Views 48 Replies

Announcement

AIT Webdesign Showcase Contest

Most recent by: ivan, January 13, 2013, 6:07pm Wordpress 1781 Views 0 Replies

HOMEPAGE > MARKERS NOT SHOWING

Most recent by: miro, November 26, 2014, 11:50am WP Directory 7 Views 1 Replies

500 Error server

Most recent by: miro, November 26, 2014, 11:42am WP Drivingschool 7 Views 1 Replies

Appearance color change not working

Most recent by: miro, November 26, 2014, 11:39am WP Hobby 11 Views 1 Replies

"Default content"

Most recent by: egoidentity, November 26, 2014, 11:37am WP Tour Operator 29 Views 3 Replies

I can't change the green color (default) of the menu using the AIT dashboard.

Most recent by: miro, November 26, 2014, 11:36am WP Doctor 12 Views 3 Replies

How do i add word restrictions

Most recent by: kevinbp, November 26, 2014, 11:39am WP BusinessFinder 23 Views 3 Replies

How can I change the colour of the Search Bar in Directory theme

Most recent by: miro, November 26, 2014, 11:31am WP Directory 7 Views 1 Replies

Sorry, but you do not have the correct permissions to update the Revolution Slider plugin. Contact t

Most recent by: burakaltinel, November 26, 2014, 11:28am WP Directory 9 Views 1 Replies

The requested URL /wp-admin/admin.php was not found on this server

Most recent by: miro, November 26, 2014, 11:27am WP BusinessFinder 10 Views 1 Replies

main search field

Most recent by: rakesh1974, November 26, 2014, 11:20am WP BusinessFinder 19 Views 2 Replies

firefox problems

Most recent by: miro, November 26, 2014, 11:13am WP BusinessFinder 13 Views 2 Replies

Responsiveness

Most recent by: ph1, November 26, 2014, 10:59am WP Hobby 3 Views 0 Replies

Revolution Slider is not working properly

Most recent by: jafffri, November 26, 2014, 10:55am WP BusinessFinder 28 Views 4 Replies

How to remove triangle from a map

Most recent by: bokikom, November 26, 2014, 10:53am WP Tour Operator 6 Views 1 Replies

header logo and menu alignment in Firefox

Most recent by: miro, November 26, 2014, 10:51am WP Lawyer 7 Views 1 Replies

Child theme styles

Most recent by: miro, November 26, 2014, 10:48am WP BusinessFinder 9 Views 1 Replies

Widget area is hanged

Most recent by: miro, November 26, 2014, 10:45am WP BusinessFinder 13 Views 1 Replies

Warning: Invalid argument supplied for foreach() in /wp-content/themes/touroperator/AIT/Framework/S

Most recent by: miro, November 26, 2014, 10:41am WP Tour Operator 9 Views 1 Replies

Quick Edit

Most recent by: miro, November 26, 2014, 10:40am WP BusinessFinder 19 Views 1 Replies

Background of responsive icons

Most recent by: ph1, November 26, 2014, 10:36am WP Hobby 44 Views 4 Replies

Is it possible to take off some items from the main map?

Most recent by: miro, November 26, 2014, 10:28am WP BusinessFinder 18 Views 1 Replies

Search error - illegal string offset

Most recent by: miro, November 26, 2014, 10:26am WP BusinessFinder 16 Views 1 Replies

How to edit images, narrative in ait-gridgalleryb

Most recent by: miro, November 26, 2014, 10:14am WP Hobby 15 Views 1 Replies

add new item - how to make it compulsory to fill certain fields

Most recent by: baharash, November 26, 2014, 10:11am WP BusinessFinder 2 Views 0 Replies

Change from https to http

Most recent by: miro, November 26, 2014, 10:10am WP Tour Operator 14 Views 1 Replies

Medical ADV (Cialis, ecc...) before footer

Most recent by: miro, November 26, 2014, 10:08am WP Freestyle 28 Views 3 Replies

Slider

Most recent by: miro, November 26, 2014, 10:05am WP Doctor+ 60 Views 7 Replies