Please see below some tips on how to resolve your issue

All Themes are properly Tested by our team members on various development machines and hosting servers. Themes are also Tested by Envato and Themeforest staff before they are approved for sale. If you cannot make the theme running on your hosting or development environment, please make sure it meets hosting requirements.

Read the documentation that was provided with the file, even if you are an experienced user. There are often essential instructions contained in these documents.

Use the Search functionality on this support forum. If you're having a problem, chances are another buyer has been in the same position. There may already be an answer to your question there. If your problem hasn't yet been addressed, you can post a new question on the support forum.

Ensure you have the technical skills required to utilize the file effectively. Generally all files purchased on the Themeforest will require at least some prior knowledge to use correctly. If you're not sure, try searching Google for a how-to.

If you still cannot get the file to work as desired, you can wait for a response from us. It is important to note that we as authors are not required to provide Support and you are not guaranteed a response. We still do our best to help as much as we can even though we do it for free.

Please understand that our support forum is not a live chat where you will get an asnwer in seconds. We usually go throught support questions several times a day to ensure you'll get an answer ASAP.

We only offer support for our themes

We only support features and functionality unique to our theme (beyond that of WordPress). Please note that we cannot assist you with general WordPress support or help with theme modifications and customizations in any capacity within our complimentary support.

SUPPORT NOT INCLUDED:

Third-party plugins, WordPress support (Use wordpress.org forums), Addition of new features, Extending default theme features, Theme modifications and customizations.

Announcement

Directory theme missing on Themeforest

Most recent by: khprem, November 18, 2014, 5:18am WP Directory 140 Views 1 Replies

Announcement

Directory changelogs (latest 4.13)

Most recent by: miro, November 14, 2014, 8:06am WP Directory 14755 Views 53 Replies

Announcement

Business Finder changelog (2.12)

Most recent by: miro, November 11, 2014, 2:44pm WP BusinessFinder 6093 Views 24 Replies

Announcement

LANGWITCH theme is available on our www.ait-themes.club website

Most recent by: ivan, August 20, 2014, 2:44pm WP Langwitch 432 Views 0 Replies

Announcement

Directory Extension Plugin for Directory and Business Finder themes

Most recent by: Martin, July 9, 2014, 10:59am WP Directory 1105 Views 0 Replies

Announcement

Rent our servers: fast site even with 40k activities with Directory or Business Finder

Most recent by: webcompany, June 23, 2014, 11:52am WP Directory 843 Views 0 Replies

Announcement

New Google Map Icons for Directory and Business Finder

Most recent by: Martin, May 30, 2014, 11:09am WP Directory 2000 Views 4 Replies

Announcement

Awesome WordPress Hosting from HostAwesome.com (with free plan!)

Most recent by: Martin, May 9, 2014, 10:35am WP Directory 930 Views 0 Replies

Announcement

How to correctly create a CSV file

Most recent by: zoli, February 24, 2014, 9:22pm CSV to WP Import Plugin 3414 Views 0 Replies

Announcement

Best Tour Operator sites

Most recent by: zoli, November 22, 2013, 10:27am Wordpress 1549 Views 0 Replies

Announcement

Best Directory Sites

Most recent by: zoli, November 21, 2013, 10:31am Wordpress 2404 Views 0 Replies

Announcement

Best Business Finder sites

Most recent by: kjtmolokai, July 18, 2014, 6:53am WP BusinessFinder 10824 Views 48 Replies

Announcement

AIT Webdesign Showcase Contest

Most recent by: ivan, January 13, 2013, 6:07pm Wordpress 1763 Views 0 Replies

Site won't load - white page only, can't even see dashboard

Most recent by: miro, November 21, 2014, 5:12pm WP Doctor+ 174 Views 20 Replies

Hide homepage title

Most recent by: calvayrac, November 21, 2014, 5:01pm WP BusinessFinder 3 Views 0 Replies

Include Reviewer WordPress Plugin

Most recent by: thisisawesome, November 21, 2014, 3:17pm WP Directory 1 Views 0 Replies

Set image on header for one item

Most recent by: jesusherrero, November 21, 2014, 3:14pm WP Directory 3 Views 0 Replies

Not able to view home page with Windows 8

Most recent by: colleaguesontap, November 21, 2014, 2:15pm WP Directory 38 Views 4 Replies

How Disappointing, I need HELP

Most recent by: colleaguesontap, November 21, 2014, 2:00pm WP Directory 199 Views 18 Replies

Recurring Payment

Most recent by: zoli, November 21, 2014, 1:51pm WP BusinessFinder 28 Views 1 Replies

Shortcodes in category description

Most recent by: DigitalServicesnlc, November 21, 2014, 1:18pm WP Directory 16 Views 2 Replies

Not working button "own this business"

Most recent by: Light7778, November 21, 2014, 1:07pm WP Directory 11 Views 2 Replies

Map Search Form category/location lists classes

Most recent by: premierlocal, November 21, 2014, 12:48pm WP BusinessFinder 4 Views 0 Replies

Site search

Most recent by: pubblinrete, November 21, 2014, 12:29pm WP Tour Operator 22 Views 2 Replies

Featured image in blog post

Most recent by: miro, November 21, 2014, 12:28pm WP Ristorante 99 Views 1 Replies

Post Categories

Most recent by: InsightCreativos, November 21, 2014, 12:06pm WP Arctica 9 Views 1 Replies

Is there a possibilty to copy GPS coordinates into the meta tag?

Most recent by: miro, November 21, 2014, 12:03pm WP Directory 10 Views 1 Replies

Contact and reservation modul dont show up in backend

Most recent by: Cafe3kanten, November 21, 2014, 12:01pm WP Ristorante 38 Views 2 Replies

Language and hidden search results on maps

Most recent by: manuelpegoraro, November 21, 2014, 11:49am WP Tour Operator 20 Views 2 Replies

Bug - Search with multiple category

Most recent by: miro, November 21, 2014, 11:41am WP Directory 18 Views 1 Replies

remove

Most recent by: miro, November 21, 2014, 11:38am Directory & Business Finder Extension Plugin 14 Views 1 Replies

How to change the url of the confirmation email?

Most recent by: miro, November 21, 2014, 11:33am WP Directory 13 Views 1 Replies

Main menu problems

Most recent by: diana2014, November 21, 2014, 11:23am WP Cartoon 20 Views 2 Replies

Posts shortcode

Most recent by: miro, November 21, 2014, 11:05am WP Directory 25 Views 2 Replies

unzip the slider demo data in the theme, it gives me an error saying that the package is corrupted.

Most recent by: miro, November 21, 2014, 10:59am WP Loremipsum Corporate 27 Views 2 Replies

Child Theme

Most recent by: miro, November 21, 2014, 10:51am WP Ristorante 12 Views 1 Replies

How add web site in the map

Most recent by: DanieleCampadelli, November 21, 2014, 10:48am WP Directory 35 Views 2 Replies

Removing the old version of the plugin… Plugin update failed.

Most recent by: miro, November 21, 2014, 10:43am WP Lawyer 11 Views 1 Replies

WP Fairytale kills add_rewrite_rule

Most recent by: miro, November 21, 2014, 10:41am WP Fairytale 12 Views 1 Replies

Give users ecommerce option

Most recent by: giorgiofresta, November 21, 2014, 10:30am WP Directory 5 Views 0 Replies