Thank you for purchasing one of our products :)

We usually go throught support questions several times a day to ensure you'll get an answer ASAP.
Please understand that our support forum is not a live chat where you will get an answer in seconds.

Support provided free of charge:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues related to our WordPress theme or our WordPress plugin
  • Providing updates to ensure compatibility with new software versions

Paid services we offer:

Support does not include:

  • Theme modification or customizations
  • Addition of new features
  • Extending default theme features,
  • Support for third party software and plug-ins
  • WordPress support (Use wordpress.org forums)

Support is usually provided Monday to Friday from 8am to 5pm Central European Time.


Announcement

Directory vs Directory+ feature comparison table

Most recent by: omas, August 3, 2015, 9:26pm WP Directory 70 Views 3 Replies

Announcement

Directory changelogs (latest 4.23)

Most recent by: miro, July 10, 2015, 9:26pm WP Directory 19321 Views 62 Replies

Announcement

Automatic WordPress Themes and Plugins updates via free AIT Updater plugin

Most recent by: Martin, June 8, 2015, 3:38pm Suggestions 445 Views 0 Replies

Announcement

Business Finder changelog (2.21)

Most recent by: ivan, April 22, 2015, 6:03pm WP BusinessFinder 8875 Views 29 Replies

Announcement

Migration plugin from Directory and Business Finder to City Guide theme available free of charge

Most recent by: zoli, February 24, 2015, 8:44am WP Directory 1029 Views 2 Replies

Announcement

Over 10k new icons for our directory wordpress themes available from www.ait-themes.club

Most recent by: Martin, February 9, 2015, 1:10pm WP Directory 1002 Views 0 Replies

Announcement

Directory Extension Plugin for Directory and Business Finder themes

Most recent by: Martin, July 9, 2014, 10:59am WP Directory 2931 Views 0 Replies

Announcement

How to correctly create a CSV file

Most recent by: zoli, February 24, 2014, 9:22pm CSV to WP Import Plugin 5537 Views 0 Replies

Announcement

AIT Webdesign Showcase Contest

Most recent by: ivan, January 13, 2013, 6:07pm Wordpress 2641 Views 0 Replies

Can I choose what items to show on map

Most recent by: ra_, August 3, 2015, 11:02pm WP Directory+ 27 Views 2 Replies

Error Fatal error: Out of memory (allocated 34078720) (tried to allocate 334338 bytes) in Fatal erro

Most recent by: LaTorreAsociacion, August 3, 2015, 10:17pm WP Directory+ 86 Views 9 Replies

The Running Very Very Slow on Dedicated Server

Most recent by: TiagoRossi, August 3, 2015, 8:46pm WP Directory+ 4 Views 0 Replies

Category Page

Most recent by: bbritobr, August 3, 2015, 8:36pm WP BusinessFinder 19 Views 2 Replies

How to display events

Most recent by: pink378, August 3, 2015, 8:22pm WP Ristorante 1 Views 0 Replies

admin assign Items a package and search priority

Most recent by: Onelemon, August 3, 2015, 7:22pm WP Directory+ 25 Views 2 Replies

v4.23

Most recent by: Farrow, August 3, 2015, 9:38pm WP Directory 13 Views 1 Replies

Theme is not working at all and I got no replies

Most recent by: MD-MUC, August 3, 2015, 6:04pm WP Directory+ 36 Views 2 Replies

error 500 - registration process ?ait-action=register

Most recent by: otmenton, August 3, 2015, 5:40pm WP Directory+ 6 Views 0 Replies

My Website got hack, is that hosting issue or themes issue?

Most recent by: wsunarja, August 3, 2015, 5:21pm WP Ristorante 5 Views 0 Replies

No styles included with theme

Most recent by: esquivelia, August 3, 2015, 5:00pm WP Directory+ 5 Views 0 Replies

Multisite?

Most recent by: fly-master, August 3, 2015, 5:00pm WP Directory+ 4 Views 0 Replies

Reslider conflict with others plugins

Most recent by: SmileDental, August 3, 2015, 4:56pm WP Doctor+ 65 Views 7 Replies

Responsive problem

Most recent by: peter, August 3, 2015, 4:56pm WP Doctor+ 14 Views 1 Replies

Widget

Most recent by: peter, August 3, 2015, 4:54pm WP Directory+ 24 Views 1 Replies

Show post preview at homepage

Most recent by: Gouvea, August 3, 2015, 4:48pm WP Lawyer 3 Views 0 Replies

Problems with item import while using CSV Import / Export plugin

Most recent by: peter, August 3, 2015, 4:45pm WP Directory+ 23 Views 1 Replies

(Front End) Language is always switching to English even though German is default

Most recent by: peter, August 3, 2015, 4:43pm WP Doctor+ 21 Views 2 Replies

Pixelated images

Most recent by: peter, August 3, 2015, 4:42pm WP Directory 20 Views 1 Replies

ait languages valid header

Most recent by: Alejort, August 3, 2015, 4:13pm WP Directory 35 Views 2 Replies

Some businesses don't show on the map

Most recent by: KweeIT, August 3, 2015, 4:11pm WP BusinessFinder 39 Views 2 Replies

Change Search Bar Terms

Most recent by: peter, August 3, 2015, 4:09pm WP Directory+ 23 Views 1 Replies

Unable to insert clicky tracking code

Most recent by: peter, August 3, 2015, 4:01pm WP Directory 13 Views 1 Replies

No map, just grey rectangle in header

Most recent by: peter, August 3, 2015, 3:55pm WP Directory+ 16 Views 1 Replies

Menu subitems dissapeared

Most recent by: peter, August 3, 2015, 3:54pm WP Directory 19 Views 1 Replies

text correction

Most recent by: gusgoa, August 3, 2015, 3:50pm WP Directory+ 25 Views 2 Replies

facilities link to pictogram

Most recent by: hjbezemer, August 3, 2015, 3:48pm WP Doctor+ 25 Views 2 Replies

Update of 28-7-2015 is not working at all: theme is looking quite other (only two black areas with w

Most recent by: MD-MUC, August 3, 2015, 3:47pm WP Directory+ 31 Views 2 Replies

bootloop

Most recent by: hjbezemer, August 3, 2015, 3:40pm WP Doctor+ 28 Views 3 Replies

Saves only the first character in the title & hour fields.

Most recent by: peter, August 3, 2015, 3:38pm WP Directory+ 16 Views 1 Replies

missing icons

Most recent by: hjbezemer, August 3, 2015, 3:37pm WP Doctor+ 35 Views 4 Replies