Please see below some tips on how to resolve your issue

All Themes are properly Tested by our team members on various development machines and hosting servers. Themes are also Tested by Envato and Themeforest staff before they are approved for sale. If you cannot make the theme running on your hosting or development environment, please make sure it meets hosting requirements.

Read the documentation that was provided with the file, even if you are an experienced user. There are often essential instructions contained in these documents.

Use the Search functionality on this support forum. If you're having a problem, chances are another buyer has been in the same position. There may already be an answer to your question there. If your problem hasn't yet been addressed, you can post a new question on the support forum.

Ensure you have the technical skills required to utilize the file effectively. Generally all files purchased on the Themeforest will require at least some prior knowledge to use correctly. If you're not sure, try searching Google for a how-to.

If you still cannot get the file to work as desired, you can wait for a response from us. It is important to note that we as authors are not required to provide Support and you are not guaranteed a response. We still do our best to help as much as we can even though we do it for free.

Please understand that our support forum is not a live chat where you will get an asnwer in seconds. We usually go throught support questions several times a day to ensure you'll get an answer ASAP.

We only offer support for our themes

We only support features and functionality unique to our theme (beyond that of WordPress). Please note that we cannot assist you with general WordPress support or help with theme modifications and customizations in any capacity within our complimentary support.

SUPPORT NOT INCLUDED:

Third-party plugins, WordPress support (Use wordpress.org forums), Addition of new features, Extending default theme features, Theme modifications and customizations.

Announcement

Directory theme missing on Themeforest

Most recent by: khprem, November 18, 2014, 5:18am WP Directory 158 Views 1 Replies

Announcement

Directory changelogs (latest 4.13)

Most recent by: miro, November 14, 2014, 8:06am WP Directory 14774 Views 53 Replies

Announcement

Business Finder changelog (2.12)

Most recent by: miro, November 11, 2014, 2:44pm WP BusinessFinder 6110 Views 24 Replies

Announcement

LANGWITCH theme is available on our www.ait-themes.club website

Most recent by: ivan, August 20, 2014, 2:44pm WP Langwitch 475 Views 0 Replies

Announcement

Directory Extension Plugin for Directory and Business Finder themes

Most recent by: Martin, July 9, 2014, 10:59am WP Directory 1113 Views 0 Replies

Announcement

Rent our servers: fast site even with 40k activities with Directory or Business Finder

Most recent by: webcompany, June 23, 2014, 11:52am WP Directory 852 Views 0 Replies

Announcement

New Google Map Icons for Directory and Business Finder

Most recent by: Martin, May 30, 2014, 11:09am WP Directory 2009 Views 4 Replies

Announcement

Awesome WordPress Hosting from HostAwesome.com (with free plan!)

Most recent by: Martin, May 9, 2014, 10:35am WP Directory 934 Views 0 Replies

Announcement

How to correctly create a CSV file

Most recent by: zoli, February 24, 2014, 9:22pm CSV to WP Import Plugin 3425 Views 0 Replies

Announcement

Best Tour Operator sites

Most recent by: zoli, November 22, 2013, 10:27am Wordpress 1559 Views 0 Replies

Announcement

Best Directory Sites

Most recent by: zoli, November 21, 2013, 10:31am Wordpress 2411 Views 0 Replies

Announcement

Best Business Finder sites

Most recent by: kjtmolokai, July 18, 2014, 6:53am WP BusinessFinder 10888 Views 48 Replies

Announcement

AIT Webdesign Showcase Contest

Most recent by: ivan, January 13, 2013, 6:07pm Wordpress 1771 Views 0 Replies

Change names of days of the week in opening hours

Most recent by: rharder444, November 23, 2014, 4:22am WP Directory 3 Views 0 Replies

search result options - but no contact details seen

Most recent by: zoli, November 23, 2014, 12:53am Directory & Business Finder Extension Plugin 6 Views 1 Replies

Change 'Admin' to 'Account' in php file

Most recent by: BluePhoenixProductions, November 22, 2014, 10:27pm WP BusinessFinder 6 Views 0 Replies

Sample file to import locations and sub-locations

Most recent by: giuben, November 22, 2014, 8:14pm WP Directory 23 Views 2 Replies

How do I import a file 8200 item locations?

Most recent by: giuben, November 22, 2014, 7:50pm WP Directory 4 Views 0 Replies

failed to parse passed in variable @phoneIcon:

Most recent by: tstep, November 22, 2014, 7:15pm WP BusinessFinder 4 Views 0 Replies

Services not displaying and site width

Most recent by: clementkrupka, November 22, 2014, 6:40pm WP Doctor+ 4 Views 0 Replies

WP Business Finder Installation

Most recent by: gaborpulen, November 22, 2014, 5:26pm WP BusinessFinder 6 Views 0 Replies

translation problems frontend admin

Most recent by: j0schi, November 22, 2014, 5:07pm Directory & Business Finder Extension Plugin 7 Views 0 Replies

THIS is so IMPORTANT: ADD Rich Snippets in Serps

Most recent by: j0schi, November 22, 2014, 4:04pm WP BusinessFinder 8 Views 1 Replies

Featured image in blog post

Most recent by: icommunik, November 22, 2014, 12:12pm WP Ristorante 114 Views 2 Replies

Encoding issue on titles

Most recent by: Fulan, November 22, 2014, 11:45am WP Lawyer 5 Views 0 Replies

Social media icons - new window code

Most recent by: Perriaqua, November 22, 2014, 10:09am WP Fitness 5 Views 0 Replies

remove

Most recent by: zed_kz, November 22, 2014, 7:26am Directory & Business Finder Extension Plugin 21 Views 2 Replies

City to each user

Most recent by: giuben, November 22, 2014, 6:27am WP Directory 13 Views 0 Replies

How to remove author meta "aithemes,com". I already tried to modify template/header.php

Most recent by: Tampe85, November 22, 2014, 2:27am WP Directory 15 Views 0 Replies

Category & Map Icons From Path Other Than Uploads

Most recent by: eljefe_cendigital, November 22, 2014, 1:19am WP BusinessFinder 18 Views 2 Replies

need to turn map off on specific pages... such as Catergory / and sub pages

Most recent by: tstep, November 21, 2014, 11:27pm WP BusinessFinder 10 Views 0 Replies

0 items was successfully imported. 0 items updated. 0 items ignored.delimiter;

Most recent by: Jackieb6, November 21, 2014, 10:55pm CSV to WP Import Plugin 9 Views 0 Replies

CVS Exporter not creating a CVS file -- showing text instead

Most recent by: ebflute, November 21, 2014, 10:54pm WP BusinessFinder 16 Views 1 Replies

Street View Only working on Certain Browsers

Most recent by: asianbusinesses, November 21, 2014, 10:43pm WP BusinessFinder 78 Views 9 Replies

Theme Installation Failed

Most recent by: TylerDurdenPHI, November 21, 2014, 9:44pm WP Doctor+ 11 Views 0 Replies

Item Category- title of subcategory possible????

Most recent by: tstep, November 21, 2014, 9:41pm WP BusinessFinder 8 Views 0 Replies

2nd Social Media Icon / link being overwritten by 3rd when I add 4+ social icons to the Contact tab

Most recent by: primordialsoup, November 21, 2014, 7:48pm WP BusinessFinder 45 Views 3 Replies

Removing the old version of the plugin… Plugin update failed.

Most recent by: robertorubio, November 21, 2014, 7:16pm WP Lawyer 23 Views 2 Replies

unzip the slider demo data in the theme, it gives me an error saying that the package is corrupted.

Most recent by: lauralu, November 21, 2014, 6:39pm WP Loremipsum Corporate 42 Views 4 Replies

no map after ssl certificate

Most recent by: mayooranm, November 21, 2014, 5:51pm WP BusinessFinder 10 Views 0 Replies