Please see below some tips on how to resolve your issue

All Themes are properly Tested by our team members on various development machines and hosting servers. Themes are also Tested by Envato and Themeforest staff before they are approved for sale. If you cannot make the theme running on your hosting or development environment, please make sure it meets hosting requirements.

Read the documentation that was provided with the file, even if you are an experienced user. There are often essential instructions contained in these documents.

Use the Search functionality on this support forum. If you're having a problem, chances are another buyer has been in the same position. There may already be an answer to your question there. If your problem hasn't yet been addressed, you can post a new question on the support forum.

Ensure you have the technical skills required to utilize the file effectively. Generally all files purchased on the Themeforest will require at least some prior knowledge to use correctly. If you're not sure, try searching Google for a how-to.

If you still cannot get the file to work as desired, you can wait for a response from us. It is important to note that we as authors are not required to provide Support and you are not guaranteed a response. We still do our best to help as much as we can even though we do it for free.

Please understand that our support forum is not a live chat where you will get an asnwer in seconds. We usually go throught support questions several times a day to ensure you'll get an answer ASAP.

We only offer support for our themes

We only support features and functionality unique to our theme (beyond that of WordPress). Please note that we cannot assist you with general WordPress support or help with theme modifications and customizations in any capacity within our complimentary support.

SUPPORT NOT INCLUDED:

Third-party plugins, WordPress support (Use wordpress.org forums), Addition of new features, Extending default theme features, Theme modifications and customizations.

Announcement

Migration plugin from Directory and Business Finder to City Guide theme available free of charge fro

Most recent by: Martin, January 19, 2015, 5:10pm WP Directory 67 Views 0 Replies

Announcement

Directory changelogs (latest 4.15)

Most recent by: miro, January 12, 2015, 9:22am WP Directory 15637 Views 54 Replies

Announcement

Business Finder changelog (2.12)

Most recent by: miro, December 13, 2014, 1:35pm WP BusinessFinder 6872 Views 25 Replies

Announcement

Directory theme missing on Themeforest

Most recent by: khprem, November 18, 2014, 5:18am WP Directory 641 Views 1 Replies

Announcement

LANGWITCH theme is available on our www.ait-themes.club website

Most recent by: ivan, August 20, 2014, 2:44pm WP Langwitch 1214 Views 0 Replies

Announcement

Directory Extension Plugin for Directory and Business Finder themes

Most recent by: Martin, July 9, 2014, 10:59am WP Directory 1539 Views 0 Replies

Announcement

Rent our servers: fast site even with 40k activities with Directory or Business Finder

Most recent by: webcompany, June 23, 2014, 11:52am WP Directory 1216 Views 0 Replies

Announcement

New Google Map Icons for Directory and Business Finder

Most recent by: Martin, May 30, 2014, 11:09am WP Directory 2508 Views 4 Replies

Announcement

Awesome WordPress Hosting from HostAwesome.com (with free plan!)

Most recent by: Martin, May 9, 2014, 10:35am WP Directory 1158 Views 0 Replies

Announcement

How to correctly create a CSV file

Most recent by: zoli, February 24, 2014, 9:22pm CSV to WP Import Plugin 3949 Views 0 Replies

Announcement

Best Tour Operator sites

Most recent by: zoli, November 22, 2013, 10:27am Wordpress 1817 Views 0 Replies

Announcement

Best Directory Sites

Most recent by: zoli, November 21, 2013, 10:31am Wordpress 2721 Views 0 Replies

Announcement

Best Business Finder sites

Most recent by: kjtmolokai, July 18, 2014, 6:53am WP BusinessFinder 11921 Views 48 Replies

Announcement

AIT Webdesign Showcase Contest

Most recent by: ivan, January 13, 2013, 6:07pm Wordpress 1991 Views 0 Replies

Remove author meta "aithemes,com" when posting to social media

Most recent by: ozdog, January 26, 2015, 8:39pm WP Directory 103 Views 2 Replies

AdSense Ads - Background color around ads

Most recent by: tokyobob, January 26, 2015, 8:01pm WP Directory 23 Views 3 Replies

Slider on homepage not showing images

Most recent by: RdeKruijf, January 26, 2015, 6:51pm WP Guesthouse 77 Views 4 Replies

Best settings for map in the search results page?

Most recent by: artimediali, January 26, 2015, 7:41pm WP Directory 24 Views 3 Replies

Removing the Upgrade Option and Upgrade Button in Easy Admin Account

Most recent by: portalmedikaindonesia, January 26, 2015, 6:26pm WP Directory 5 Views 0 Replies

custom field without plugin whether it will be lost when the theme updates ?

Most recent by: portalmedikaindonesia, January 26, 2015, 6:18pm WP Directory 47 Views 3 Replies

Hacked please help me fast

Most recent by: gravel22, January 26, 2015, 4:59pm WP Directory 26 Views 2 Replies

Can't find responsive.css file

Most recent by: philson, January 26, 2015, 4:52pm WP Foocamp 364 Views 38 Replies

Adding Header Menus.

Most recent by: natbeautylounge, January 26, 2015, 4:41pm WP BusinessFinder 5 Views 0 Replies

Internal Server Error

Most recent by: gazza777, January 26, 2015, 4:34pm WP Doctor+ 6 Views 0 Replies

"Read More" on static front homepage

Most recent by: tfbpa, January 26, 2015, 4:10pm WP Tour Operator 7 Views 0 Replies

How to display member description

Most recent by: jashaw, January 26, 2015, 3:30pm WP Doctor 18 Views 2 Replies

Rename Locations on the homepage

Most recent by: jornk1, January 26, 2015, 2:59pm WP Directory 5 Views 0 Replies

After uploading with csv importer item pages shows blank. admin is ok

Most recent by: compermise, January 26, 2015, 2:18pm WP Tour Operator 45 Views 6 Replies

tn.php problem

Most recent by: dWorkNL, January 26, 2015, 1:44pm WP Directory 25 Views 3 Replies

Services Description

Most recent by: LucaRoveroni, January 26, 2015, 1:30pm WP Doctor+ 5 Views 0 Replies

Space above page title

Most recent by: Guyella, January 26, 2015, 1:24pm WP Directory 14 Views 2 Replies

PHP Errors & Default Map View

Most recent by: fadedagain, January 26, 2015, 1:19pm WP BusinessFinder 16 Views 2 Replies

Google Webmaster Errors

Most recent by: miro, January 26, 2015, 1:16pm WP BusinessFinder 42 Views 4 Replies

Stop receiving email

Most recent by: peter, January 26, 2015, 1:13pm WP Guesthouse 15 Views 1 Replies

Cannot see changes in Slider or Countdown

Most recent by: peter, January 26, 2015, 1:10pm WP Foocamp 15 Views 1 Replies

updated to WP 4.1 fatal error using halftone 1.3

Most recent by: peter, January 26, 2015, 1:08pm WP Halfscreen 20 Views 2 Replies

Image for item 6x9999px

Most recent by: mikimerlin, January 26, 2015, 1:06pm WP BusinessFinder 52 Views 4 Replies

Map not showing after category has more then 125 items.

Most recent by: peter, January 26, 2015, 1:04pm WP Directory 19 Views 1 Replies

Import items to directory

Most recent by: brandage1, January 26, 2015, 4:40pm WP Directory 62 Views 12 Replies

Contact form is not sending email

Most recent by: miro, January 26, 2015, 12:50pm WP Doctor+ 97 Views 12 Replies