Please see below some tips on how to resolve your issue

All Themes are properly Tested by our team members on various development machines and hosting servers. Themes are also Tested by Envato and Themeforest staff before they are approved for sale. If you cannot make the theme running on your hosting or development environment, please make sure it meets hosting requirements.

Read the documentation that was provided with the file, even if you are an experienced user. There are often essential instructions contained in these documents.

Use the Search functionality on this support forum. If you're having a problem, chances are another buyer has been in the same position. There may already be an answer to your question there. If your problem hasn't yet been addressed, you can post a new question on the support forum.

Ensure you have the technical skills required to utilize the file effectively. Generally all files purchased on the Themeforest will require at least some prior knowledge to use correctly. If you're not sure, try searching Google for a how-to.

If you still cannot get the file to work as desired, you can wait for a response from us. It is important to note that we as authors are not required to provide Support and you are not guaranteed a response. We still do our best to help as much as we can even though we do it for free.

Please understand that our support forum is not a live chat where you will get an asnwer in seconds. We usually go throught support questions several times a day to ensure you'll get an answer ASAP.

We only offer support for our themes

We only support features and functionality unique to our theme (beyond that of WordPress). Please note that we cannot assist you with general WordPress support or help with theme modifications and customizations in any capacity within our complimentary support.

SUPPORT NOT INCLUDED:

Third-party plugins, WordPress support (Use wordpress.org forums), Addition of new features, Extending default theme features, Theme modifications and customizations.

Announcement

Migration plugin from Directory and Business Finder to City Guide theme available free of charge fro

Most recent by: Martin, January 19, 2015, 5:10pm WP Directory 98 Views 0 Replies

Announcement

Directory changelogs (latest 4.15)

Most recent by: miro, January 12, 2015, 9:22am WP Directory 15683 Views 54 Replies

Announcement

Business Finder changelog (2.12)

Most recent by: miro, December 13, 2014, 1:35pm WP BusinessFinder 6899 Views 25 Replies

Announcement

Directory theme missing on Themeforest

Most recent by: khprem, November 18, 2014, 5:18am WP Directory 676 Views 1 Replies

Announcement

LANGWITCH theme is available on our www.ait-themes.club website

Most recent by: ivan, August 20, 2014, 2:44pm WP Langwitch 1228 Views 0 Replies

Announcement

Directory Extension Plugin for Directory and Business Finder themes

Most recent by: Martin, July 9, 2014, 10:59am WP Directory 1562 Views 0 Replies

Announcement

Rent our servers: fast site even with 40k activities with Directory or Business Finder

Most recent by: webcompany, June 23, 2014, 11:52am WP Directory 1231 Views 0 Replies

Announcement

New Google Map Icons for Directory and Business Finder

Most recent by: Martin, May 30, 2014, 11:09am WP Directory 2543 Views 4 Replies

Announcement

Awesome WordPress Hosting from HostAwesome.com (with free plan!)

Most recent by: Martin, May 9, 2014, 10:35am WP Directory 1172 Views 0 Replies

Announcement

How to correctly create a CSV file

Most recent by: zoli, February 24, 2014, 9:22pm CSV to WP Import Plugin 4000 Views 0 Replies

Announcement

Best Tour Operator sites

Most recent by: zoli, November 22, 2013, 10:27am Wordpress 1834 Views 0 Replies

Announcement

Best Directory Sites

Most recent by: zoli, November 21, 2013, 10:31am Wordpress 2741 Views 0 Replies

Announcement

Best Business Finder sites

Most recent by: kjtmolokai, July 18, 2014, 6:53am WP BusinessFinder 12010 Views 48 Replies

Announcement

AIT Webdesign Showcase Contest

Most recent by: ivan, January 13, 2013, 6:07pm Wordpress 2007 Views 0 Replies

Error Code

Most recent by: eatoursweb, January 30, 2015, 4:20pm WP Tour Operator 48 Views 3 Replies

undefined redirect page

Most recent by: nb05, January 30, 2015, 4:11pm Get Directions Plugin for Directory WP Themes 10 Views 1 Replies

tn.php problem

Most recent by: miro, January 30, 2015, 4:05pm WP Directory 95 Views 13 Replies

Change Color Hover Effect Gallery

Most recent by: fmmusic, January 30, 2015, 4:05pm WP Doctor 19 Views 2 Replies

AIT Dashboard general settings causing fatal error and breaking the site.

Most recent by: motivatedm, January 30, 2015, 3:55pm WP Lawyer 75 Views 9 Replies

User loses control and 'item' is placed under admins name

Most recent by: zoli, January 30, 2015, 3:45pm WP Directory 81 Views 14 Replies

Slider Demo Content not loaded

Most recent by: miro, January 30, 2015, 3:44pm WP Doctor+ 24 Views 3 Replies

single map not showing after wordpress upgrade

Most recent by: miro, January 30, 2015, 3:30pm WP Directory 46 Views 8 Replies

Administrators are not being allowed to see the themeoptions

Most recent by: miro, January 30, 2015, 3:24pm WP Directory 43 Views 6 Replies

can't delete gallery image at easy admin

Most recent by: miro, January 30, 2015, 3:19pm WP BusinessFinder 28 Views 5 Replies

Internal Server Error

Most recent by: miro, January 30, 2015, 3:14pm WP Doctor+ 29 Views 3 Replies

Proportionale Anpassung von Logo Thubnails

Most recent by: Timur01, January 30, 2015, 2:23pm WP Directory 33 Views 4 Replies

Fatal Error when Using CSV to WP Import Plugin

Most recent by: ivan, January 30, 2015, 2:03pm WP Directory 15 Views 1 Replies

layer on map

Most recent by: ivan, January 30, 2015, 2:00pm WP BusinessFinder 13 Views 1 Replies

Public Display of Support Questions

Most recent by: ivan, January 30, 2015, 1:59pm WP BusinessFinder 17 Views 1 Replies

item list columns

Most recent by: ivan, January 30, 2015, 1:58pm WP Directory 15 Views 1 Replies

change background color in menu

Most recent by: ivan, January 30, 2015, 1:56pm WP BusinessFinder 21 Views 2 Replies

Reservation widget date picker and roomname on event not showing

Most recent by: feelblu3, January 30, 2015, 1:55pm WP Ristorante 11 Views 2 Replies

Universal analytics code for Ristorante theme

Most recent by: ivan, January 30, 2015, 1:36pm WP Ristorante 22 Views 1 Replies

Menus shows categories only

Most recent by: ivan, January 30, 2015, 1:32pm WP Ristorante 16 Views 1 Replies

After uploading with csv importer item pages shows blank. admin is ok

Most recent by: compermise, January 30, 2015, 1:11pm WP Tour Operator 93 Views 14 Replies

Words Behind Menu

Most recent by: ivan, January 30, 2015, 12:55pm WP Corporate 21 Views 1 Replies

Error in Grid Gallery when Category is not selected.

Most recent by: ivan, January 30, 2015, 12:34pm WP Doctor 19 Views 1 Replies

contact form 7 problem with error text

Most recent by: ivan, January 30, 2015, 12:16pm WP Doctor 31 Views 1 Replies

Blog page layout

Most recent by: diana2014, January 30, 2015, 11:33am WP Cartoon 3 Views 0 Replies

"Read More" on static front homepage

Most recent by: ivan, January 30, 2015, 10:59am WP Tour Operator 29 Views 1 Replies