Please see below some tips on how to resolve your issue

All Themes are properly Tested by our team members on various development machines and hosting servers. Themes are also Tested by Envato and Themeforest staff before they are approved for sale. If you cannot make the theme running on your hosting or development environment, please make sure it meets hosting requirements.

Read the documentation that was provided with the file, even if you are an experienced user. There are often essential instructions contained in these documents.

Use the Search functionality on this support forum. If you're having a problem, chances are another buyer has been in the same position. There may already be an answer to your question there. If your problem hasn't yet been addressed, you can post a new question on the support forum.

Ensure you have the technical skills required to utilize the file effectively. Generally all files purchased on the Themeforest will require at least some prior knowledge to use correctly. If you're not sure, try searching Google for a how-to.

If you still cannot get the file to work as desired, you can wait for a response from us. It is important to note that we as authors are not required to provide Support and you are not guaranteed a response. We still do our best to help as much as we can even though we do it for free.

Please understand that our support forum is not a live chat where you will get an asnwer in seconds. We usually go throught support questions several times a day to ensure you'll get an answer ASAP.

We only offer support for our themes

We only support features and functionality unique to our theme (beyond that of WordPress). Please note that we cannot assist you with general WordPress support or help with theme modifications and customizations in any capacity within our complimentary support.

SUPPORT NOT INCLUDED:

Third-party plugins, WordPress support (Use wordpress.org forums), Addition of new features, Extending default theme features, Theme modifications and customizations.

Announcement

Migration plugin from Directory and Business Finder to City Guide theme available free of charge fro

Most recent by: Martin, January 19, 2015, 5:10pm WP Directory 95 Views 0 Replies

Announcement

Directory changelogs (latest 4.15)

Most recent by: miro, January 12, 2015, 9:22am WP Directory 15680 Views 54 Replies

Announcement

Business Finder changelog (2.12)

Most recent by: miro, December 13, 2014, 1:35pm WP BusinessFinder 6898 Views 25 Replies

Announcement

Directory theme missing on Themeforest

Most recent by: khprem, November 18, 2014, 5:18am WP Directory 674 Views 1 Replies

Announcement

LANGWITCH theme is available on our www.ait-themes.club website

Most recent by: ivan, August 20, 2014, 2:44pm WP Langwitch 1226 Views 0 Replies

Announcement

Directory Extension Plugin for Directory and Business Finder themes

Most recent by: Martin, July 9, 2014, 10:59am WP Directory 1560 Views 0 Replies

Announcement

Rent our servers: fast site even with 40k activities with Directory or Business Finder

Most recent by: webcompany, June 23, 2014, 11:52am WP Directory 1230 Views 0 Replies

Announcement

New Google Map Icons for Directory and Business Finder

Most recent by: Martin, May 30, 2014, 11:09am WP Directory 2542 Views 4 Replies

Announcement

Awesome WordPress Hosting from HostAwesome.com (with free plan!)

Most recent by: Martin, May 9, 2014, 10:35am WP Directory 1171 Views 0 Replies

Announcement

How to correctly create a CSV file

Most recent by: zoli, February 24, 2014, 9:22pm CSV to WP Import Plugin 3998 Views 0 Replies

Announcement

Best Tour Operator sites

Most recent by: zoli, November 22, 2013, 10:27am Wordpress 1831 Views 0 Replies

Announcement

Best Directory Sites

Most recent by: zoli, November 21, 2013, 10:31am Wordpress 2740 Views 0 Replies

Announcement

Best Business Finder sites

Most recent by: kjtmolokai, July 18, 2014, 6:53am WP BusinessFinder 12006 Views 48 Replies

Announcement

AIT Webdesign Showcase Contest

Most recent by: ivan, January 13, 2013, 6:07pm Wordpress 2006 Views 0 Replies

mobile theme slider

Most recent by: kevincjonas, January 30, 2015, 4:53am WP Doctor+ 55 Views 4 Replies

Reservation widget date picker and roomname on event not showing

Most recent by: feelblu3, January 30, 2015, 1:33am WP Ristorante 2 Views 0 Replies

reservation widget with multi choice

Most recent by: feelblu3, January 30, 2015, 1:14am WP Ristorante 22 Views 2 Replies

undefined redirect page

Most recent by: nb05, January 29, 2015, 11:41pm Get Directions Plugin for Directory WP Themes 6 Views 0 Replies

shortcodes buttons

Most recent by: FredMichel, January 29, 2015, 10:33pm WP Hobby 44 Views 4 Replies

grid items

Most recent by: ACLOPES, January 29, 2015, 8:35pm WP Tour Operator 5 Views 0 Replies

Change categories' columns in homepage/header from 4 to 5

Most recent by: Eritzio, January 29, 2015, 7:26pm WP BusinessFinder 4 Views 0 Replies

get dimensions of uploaded item featured image

Most recent by: franci77, January 29, 2015, 6:18pm WP Directory 19 Views 2 Replies

tn.php problem

Most recent by: dWorkNL, January 29, 2015, 6:08pm WP Directory 86 Views 12 Replies

Use category icon instead of parent icon

Most recent by: m0nstradamus, January 29, 2015, 5:55pm WP Directory 6 Views 0 Replies

Revolution Slider is not full-width on mobile

Most recent by: revistaria, January 29, 2015, 5:53pm WP BusinessFinder 15 Views 0 Replies

Grid Portfolio Item Not Linking To Portfolio Items Website

Most recent by: Tysonpitt, January 29, 2015, 5:50pm WP BusinessFinder 7 Views 0 Replies

Slider Demo Content not loaded

Most recent by: scottyknoxville, January 29, 2015, 5:38pm WP Doctor+ 19 Views 2 Replies

Internal Server Error

Most recent by: gazza777, January 29, 2015, 4:56pm WP Doctor+ 26 Views 2 Replies

Menus bounce back when getting down

Most recent by: miro, January 29, 2015, 4:30pm WP Lawyer 15 Views 1 Replies

how to change color of "change around my position" slider ?

Most recent by: miro, January 29, 2015, 4:25pm WP BusinessFinder 19 Views 2 Replies

change font of "recent places" and the content of "items"

Most recent by: miro, January 29, 2015, 4:24pm WP BusinessFinder 20 Views 2 Replies

Proportionale Anpassung von Logo Thubnails

Most recent by: miro, January 29, 2015, 4:17pm WP Directory 30 Views 3 Replies

After uploading with csv importer item pages shows blank. admin is ok

Most recent by: miro, January 29, 2015, 3:54pm WP Tour Operator 88 Views 13 Replies

AIT Dashboard general settings causing fatal error and breaking the site.

Most recent by: motivatedm, January 29, 2015, 3:46pm WP Lawyer 63 Views 7 Replies

single map not showing after wordpress upgrade

Most recent by: bonsitemor, January 29, 2015, 3:44pm WP Directory 42 Views 7 Replies

Administrators are not being allowed to see the themeoptions

Most recent by: diegpl, January 29, 2015, 3:15pm WP Directory 39 Views 5 Replies

Slider on homepage not showing images

Most recent by: miro, January 29, 2015, 3:05pm WP Guesthouse 100 Views 8 Replies

custom field without plugin whether it will be lost when the theme updates ?

Most recent by: portalmedikaindonesia, January 29, 2015, 3:03pm WP Directory 60 Views 5 Replies

Change Color Hover Effect Gallery

Most recent by: fmmusic, January 29, 2015, 2:44pm WP Doctor 8 Views 0 Replies

User loses control and 'item' is placed under admins name

Most recent by: trishhunter, January 30, 2015, 5:22am WP Directory 76 Views 13 Replies