Please see below some tips on how to resolve your issue

All Themes are properly Tested by our team members on various development machines and hosting servers. Themes are also Tested by Envato and Themeforest staff before they are approved for sale. If you cannot make the theme running on your hosting or development environment, please make sure it meets hosting requirements.

Read the documentation that was provided with the file, even if you are an experienced user. There are often essential instructions contained in these documents.

Use the Search functionality on this support forum. If you're having a problem, chances are another buyer has been in the same position. There may already be an answer to your question there. If your problem hasn't yet been addressed, you can post a new question on the support forum.

Ensure you have the technical skills required to utilize the file effectively. Generally all files purchased on the Themeforest will require at least some prior knowledge to use correctly. If you're not sure, try searching Google for a how-to.

If you still cannot get the file to work as desired, you can wait for a response from us. It is important to note that we as authors are not required to provide Support and you are not guaranteed a response. We still do our best to help as much as we can even though we do it for free.

Please understand that our support forum is not a live chat where you will get an asnwer in seconds. We usually go throught support questions several times a day to ensure you'll get an answer ASAP.

We only offer support for our themes

We only support features and functionality unique to our theme (beyond that of WordPress). Please note that we cannot assist you with general WordPress support or help with theme modifications and customizations in any capacity within our complimentary support.

SUPPORT NOT INCLUDED:

Third-party plugins, WordPress support (Use wordpress.org forums), Addition of new features, Extending default theme features, Theme modifications and customizations.

Announcement

Directory theme missing on Themeforest

Most recent by: khprem, November 18, 2014, 5:18am WP Directory 213 Views 1 Replies

Announcement

Directory changelogs (latest 4.13)

Most recent by: miro, November 14, 2014, 8:06am WP Directory 14832 Views 53 Replies

Announcement

Business Finder changelog (2.12)

Most recent by: miro, November 11, 2014, 2:44pm WP BusinessFinder 6145 Views 24 Replies

Announcement

LANGWITCH theme is available on our www.ait-themes.club website

Most recent by: ivan, August 20, 2014, 2:44pm WP Langwitch 576 Views 0 Replies

Announcement

Directory Extension Plugin for Directory and Business Finder themes

Most recent by: Martin, July 9, 2014, 10:59am WP Directory 1127 Views 0 Replies

Announcement

Rent our servers: fast site even with 40k activities with Directory or Business Finder

Most recent by: webcompany, June 23, 2014, 11:52am WP Directory 877 Views 0 Replies

Announcement

New Google Map Icons for Directory and Business Finder

Most recent by: Martin, May 30, 2014, 11:09am WP Directory 2037 Views 4 Replies

Announcement

Awesome WordPress Hosting from HostAwesome.com (with free plan!)

Most recent by: Martin, May 9, 2014, 10:35am WP Directory 951 Views 0 Replies

Announcement

How to correctly create a CSV file

Most recent by: zoli, February 24, 2014, 9:22pm CSV to WP Import Plugin 3474 Views 0 Replies

Announcement

Best Tour Operator sites

Most recent by: zoli, November 22, 2013, 10:27am Wordpress 1578 Views 0 Replies

Announcement

Best Directory Sites

Most recent by: zoli, November 21, 2013, 10:31am Wordpress 2429 Views 0 Replies

Announcement

Best Business Finder sites

Most recent by: kjtmolokai, July 18, 2014, 6:53am WP BusinessFinder 10961 Views 48 Replies

Announcement

AIT Webdesign Showcase Contest

Most recent by: ivan, January 13, 2013, 6:07pm Wordpress 1783 Views 0 Replies

THIS is so IMPORTANT: ADD Rich Snippets in Serps

Most recent by: j0schi, November 26, 2014, 8:24pm WP BusinessFinder 51 Views 4 Replies

failed to parse passed in variable @phoneIcon:

Most recent by: miro, November 26, 2014, 7:23pm WP BusinessFinder 64 Views 4 Replies

Please help.... all I get now when I go to my page is failed to parse passed in variable

Most recent by: miro, November 26, 2014, 7:21pm WP BusinessFinder 11 Views 1 Replies

Business finder or city guide

Most recent by: miro, November 26, 2014, 7:16pm WP BusinessFinder 35 Views 3 Replies

trying to translate easy admin panel

Most recent by: miro, November 26, 2014, 7:10pm WP Directory 14 Views 1 Replies

Google Webmaster found Error page

Most recent by: miro, November 26, 2014, 7:06pm WP Directory 15 Views 1 Replies

Picture Gallery Upload for User Submitted Items

Most recent by: Cbreeden, November 26, 2014, 6:57pm Directory & Business Finder Extension Plugin 5 Views 0 Replies

Group images the way that i want

Most recent by: mkdesign, November 26, 2014, 6:44pm WP Freestyle 98 Views 6 Replies

please assist- failed to parse passed in variable- cant open site

Most recent by: miro, November 26, 2014, 6:42pm WP BusinessFinder 17 Views 2 Replies

Child Theme tour-search.php edits not overriding Parent Theme

Most recent by: miro, November 26, 2014, 6:34pm WP Tour Operator 9 Views 1 Replies

I need category pages load faster

Most recent by: miro, November 26, 2014, 6:26pm WP BusinessFinder 16 Views 1 Replies

Updating Theme

Most recent by: Halucinated, November 26, 2014, 5:15pm WP Solitudo 260 Views 16 Replies

Error on page

Most recent by: scali79, November 26, 2014, 5:03pm WP Tour Operator 2 Views 0 Replies

Search

Most recent by: parodizuleta, November 26, 2014, 4:53pm WP BusinessFinder 4 Views 0 Replies

Euro Symbol for Price

Most recent by: Michelehooman, November 26, 2014, 4:39pm WP Ristorante 4 Views 0 Replies

Paypal payments are not registering in PayPal and users come in as subscribers

Most recent by: Mocs69, November 26, 2014, 4:37pm WP BusinessFinder 4 Views 0 Replies

Advertising box below the comments

Most recent by: burakaltinel, November 26, 2014, 4:15pm WP Directory 2 Views 0 Replies

Fatal error

Most recent by: IPT34, November 26, 2014, 3:33pm WP BusinessFinder 5 Views 0 Replies

translation

Most recent by: burakaltinel, November 26, 2014, 3:22pm WP Directory 5 Views 0 Replies

How can I change the colour of the Search Bar in Directory theme

Most recent by: Madcokeiran, November 26, 2014, 3:12pm WP Directory 15 Views 2 Replies

More problem with template. HELP ME...!!!

Most recent by: zero841, November 26, 2014, 3:08pm WP Tour Operator 7 Views 0 Replies

Link website

Most recent by: ranocchia, November 26, 2014, 2:24pm Directory & Business Finder Extension Plugin 3 Views 0 Replies

Trouble with Contact form

Most recent by: DorffDesign, November 26, 2014, 2:12pm WP Drivingschool 31 Views 4 Replies

Problems with sorting program locations

Most recent by: diereibe, November 26, 2014, 2:02pm WP Foocamp 9 Views 0 Replies

Painfully Slow Site

Most recent by: Ken0141, November 26, 2014, 1:32pm WP Directory 5 Views 0 Replies

Site search

Most recent by: pubblinrete, November 26, 2014, 1:28pm WP Tour Operator 58 Views 7 Replies

How to sort location rather than alphabetically

Most recent by: juneluo, November 26, 2014, 1:22pm WP BusinessFinder 7 Views 0 Replies