Please see below some tips on how to resolve your issue

All Themes are properly Tested by our team members on various development machines and hosting servers. Themes are also Tested by Envato and Themeforest staff before they are approved for sale. If you cannot make the theme running on your hosting or development environment, please make sure it meets hosting requirements.

Read the documentation that was provided with the file, even if you are an experienced user. There are often essential instructions contained in these documents.

Use the Search functionality on this support forum. If you're having a problem, chances are another buyer has been in the same position. There may already be an answer to your question there. If your problem hasn't yet been addressed, you can post a new question on the support forum.

Ensure you have the technical skills required to utilize the file effectively. Generally all files purchased on the Themeforest will require at least some prior knowledge to use correctly. If you're not sure, try searching Google for a how-to.

If you still cannot get the file to work as desired, you can wait for a response from us. It is important to note that we as authors are not required to provide Support and you are not guaranteed a response. We still do our best to help as much as we can even though we do it for free.

Please understand that our support forum is not a live chat where you will get an asnwer in seconds. We usually go throught support questions several times a day to ensure you'll get an answer ASAP.

We only offer support for our themes

We only support features and functionality unique to our theme (beyond that of WordPress). Please note that we cannot assist you with general WordPress support or help with theme modifications and customizations in any capacity within our complimentary support.

SUPPORT NOT INCLUDED:

Third-party plugins, WordPress support (Use wordpress.org forums), Addition of new features, Extending default theme features, Theme modifications and customizations.

Announcement

Directory theme missing on Themeforest

Most recent by: khprem, November 18, 2014, 5:18am WP Directory 149 Views 1 Replies

Announcement

Directory changelogs (latest 4.13)

Most recent by: miro, November 14, 2014, 8:06am WP Directory 14765 Views 53 Replies

Announcement

Business Finder changelog (2.12)

Most recent by: miro, November 11, 2014, 2:44pm WP BusinessFinder 6104 Views 24 Replies

Announcement

LANGWITCH theme is available on our www.ait-themes.club website

Most recent by: ivan, August 20, 2014, 2:44pm WP Langwitch 457 Views 0 Replies

Announcement

Directory Extension Plugin for Directory and Business Finder themes

Most recent by: Martin, July 9, 2014, 10:59am WP Directory 1107 Views 0 Replies

Announcement

Rent our servers: fast site even with 40k activities with Directory or Business Finder

Most recent by: webcompany, June 23, 2014, 11:52am WP Directory 848 Views 0 Replies

Announcement

New Google Map Icons for Directory and Business Finder

Most recent by: Martin, May 30, 2014, 11:09am WP Directory 2003 Views 4 Replies

Announcement

Awesome WordPress Hosting from HostAwesome.com (with free plan!)

Most recent by: Martin, May 9, 2014, 10:35am WP Directory 931 Views 0 Replies

Announcement

How to correctly create a CSV file

Most recent by: zoli, February 24, 2014, 9:22pm CSV to WP Import Plugin 3417 Views 0 Replies

Announcement

Best Tour Operator sites

Most recent by: zoli, November 22, 2013, 10:27am Wordpress 1552 Views 0 Replies

Announcement

Best Directory Sites

Most recent by: zoli, November 21, 2013, 10:31am Wordpress 2406 Views 0 Replies

Announcement

Best Business Finder sites

Most recent by: kjtmolokai, July 18, 2014, 6:53am WP BusinessFinder 10855 Views 48 Replies

Announcement

AIT Webdesign Showcase Contest

Most recent by: ivan, January 13, 2013, 6:07pm Wordpress 1766 Views 0 Replies

Featured image in blog post

Most recent by: icommunik, November 22, 2014, 12:12pm WP Ristorante 110 Views 2 Replies

Encoding issue on titles

Most recent by: Fulan, November 22, 2014, 11:45am WP Lawyer 3 Views 0 Replies

Social media icons - new window code

Most recent by: Perriaqua, November 22, 2014, 10:09am WP Fitness 2 Views 0 Replies

remove

Most recent by: zed_kz, November 22, 2014, 7:26am Directory & Business Finder Extension Plugin 20 Views 2 Replies

City to each user

Most recent by: giuben, November 22, 2014, 6:27am WP Directory 8 Views 0 Replies

How to remove author meta "aithemes,com". I already tried to modify template/header.php

Most recent by: Tampe85, November 22, 2014, 2:27am WP Directory 9 Views 0 Replies

Category & Map Icons From Path Other Than Uploads

Most recent by: eljefe_cendigital, November 22, 2014, 1:19am WP BusinessFinder 14 Views 2 Replies

need to turn map off on specific pages... such as Catergory / and sub pages

Most recent by: tstep, November 21, 2014, 11:27pm WP BusinessFinder 4 Views 0 Replies

0 items was successfully imported. 0 items updated. 0 items ignored.delimiter;

Most recent by: Jackieb6, November 21, 2014, 10:55pm CSV to WP Import Plugin 6 Views 0 Replies

CVS Exporter not creating a CVS file -- showing text instead

Most recent by: ebflute, November 21, 2014, 10:54pm WP BusinessFinder 15 Views 1 Replies

Street View Only working on Certain Browsers

Most recent by: asianbusinesses, November 21, 2014, 10:43pm WP BusinessFinder 75 Views 9 Replies

Theme Installation Failed

Most recent by: TylerDurdenPHI, November 21, 2014, 9:44pm WP Doctor+ 5 Views 0 Replies

Item Category- title of subcategory possible????

Most recent by: tstep, November 21, 2014, 9:41pm WP BusinessFinder 5 Views 0 Replies

2nd Social Media Icon / link being overwritten by 3rd when I add 4+ social icons to the Contact tab

Most recent by: primordialsoup, November 21, 2014, 7:48pm WP BusinessFinder 40 Views 3 Replies

Removing the old version of the plugin… Plugin update failed.

Most recent by: robertorubio, November 21, 2014, 7:16pm WP Lawyer 23 Views 2 Replies

unzip the slider demo data in the theme, it gives me an error saying that the package is corrupted.

Most recent by: lauralu, November 21, 2014, 6:39pm WP Loremipsum Corporate 39 Views 4 Replies

no map after ssl certificate

Most recent by: mayooranm, November 21, 2014, 5:51pm WP BusinessFinder 7 Views 0 Replies

Translate tutorial didn't work

Most recent by: Gouvea, November 21, 2014, 5:43pm WP Lawyer 51 Views 5 Replies

Author Box on blog post

Most recent by: Gouvea, November 21, 2014, 5:43pm WP Lawyer 103 Views 7 Replies

Blog Page not working

Most recent by: miro, November 21, 2014, 5:33pm WP Directory 65 Views 7 Replies

Site won't load - white page only, can't even see dashboard

Most recent by: miro, November 21, 2014, 5:12pm WP Doctor+ 202 Views 20 Replies

Hide homepage title

Most recent by: calvayrac, November 21, 2014, 5:01pm WP BusinessFinder 8 Views 0 Replies

Include Reviewer WordPress Plugin

Most recent by: thisisawesome, November 21, 2014, 3:17pm WP Directory 9 Views 0 Replies

Set image on header for one item

Most recent by: jesusherrero, November 21, 2014, 3:14pm WP Directory 8 Views 0 Replies

Not able to view home page with Windows 8

Most recent by: colleaguesontap, November 21, 2014, 2:15pm WP Directory 45 Views 4 Replies

How Disappointing, I need HELP

Most recent by: colleaguesontap, November 21, 2014, 2:00pm WP Directory 203 Views 18 Replies

Recurring Payment

Most recent by: zoli, November 21, 2014, 1:51pm WP BusinessFinder 32 Views 1 Replies