Please see below some tips on how to resolve your issue

All Themes are properly Tested by our team members on various development machines and hosting servers. Themes are also Tested by Envato and Themeforest staff before they are approved for sale. If you cannot make the theme running on your hosting or development environment, please make sure it meets hosting requirements.

Read the documentation that was provided with the file, even if you are an experienced user. There are often essential instructions contained in these documents.

Use the Search functionality on this support forum. If you're having a problem, chances are another buyer has been in the same position. There may already be an answer to your question there. If your problem hasn't yet been addressed, you can post a new question on the support forum.

Ensure you have the technical skills required to utilize the file effectively. Generally all files purchased on the Themeforest will require at least some prior knowledge to use correctly. If you're not sure, try searching Google for a how-to.

If you still cannot get the file to work as desired, you can wait for a response from us. It is important to note that we as authors are not required to provide Support and you are not guaranteed a response. We still do our best to help as much as we can even though we do it for free.

Please understand that our support forum is not a live chat where you will get an asnwer in seconds. We usually go throught support questions several times a day to ensure you'll get an answer ASAP.

We only offer support for our themes

We only support features and functionality unique to our theme (beyond that of WordPress). Please note that we cannot assist you with general WordPress support or help with theme modifications and customizations in any capacity within our complimentary support.

SUPPORT NOT INCLUDED:

Third-party plugins, WordPress support (Use wordpress.org forums), Addition of new features, Extending default theme features, Theme modifications and customizations.

Announcement

Directory theme missing on Themeforest

Most recent by: khprem, November 18, 2014, 5:18am WP Directory 215 Views 1 Replies

Announcement

Directory changelogs (latest 4.13)

Most recent by: miro, November 14, 2014, 8:06am WP Directory 14841 Views 53 Replies

Announcement

Business Finder changelog (2.12)

Most recent by: miro, November 11, 2014, 2:44pm WP BusinessFinder 6151 Views 24 Replies

Announcement

LANGWITCH theme is available on our www.ait-themes.club website

Most recent by: ivan, August 20, 2014, 2:44pm WP Langwitch 585 Views 0 Replies

Announcement

Directory Extension Plugin for Directory and Business Finder themes

Most recent by: Martin, July 9, 2014, 10:59am WP Directory 1129 Views 0 Replies

Announcement

Rent our servers: fast site even with 40k activities with Directory or Business Finder

Most recent by: webcompany, June 23, 2014, 11:52am WP Directory 879 Views 0 Replies

Announcement

New Google Map Icons for Directory and Business Finder

Most recent by: Martin, May 30, 2014, 11:09am WP Directory 2040 Views 4 Replies

Announcement

Awesome WordPress Hosting from HostAwesome.com (with free plan!)

Most recent by: Martin, May 9, 2014, 10:35am WP Directory 952 Views 0 Replies

Announcement

How to correctly create a CSV file

Most recent by: zoli, February 24, 2014, 9:22pm CSV to WP Import Plugin 3483 Views 0 Replies

Announcement

Best Tour Operator sites

Most recent by: zoli, November 22, 2013, 10:27am Wordpress 1581 Views 0 Replies

Announcement

Best Directory Sites

Most recent by: zoli, November 21, 2013, 10:31am Wordpress 2432 Views 0 Replies

Announcement

Best Business Finder sites

Most recent by: kjtmolokai, July 18, 2014, 6:53am WP BusinessFinder 10976 Views 48 Replies

Announcement

AIT Webdesign Showcase Contest

Most recent by: ivan, January 13, 2013, 6:07pm Wordpress 1784 Views 0 Replies

Eliminateing Logo and social icons

Most recent by: InsightCreativos, November 27, 2014, 1:47pm WP Arctica 5 Views 1 Replies

Bug - Search with multiple category

Most recent by: miro, November 27, 2014, 12:46pm WP Directory 65 Views 5 Replies

Edit and translate "You are here" breadcrumb

Most recent by: santisprofesional, November 27, 2014, 12:43pm WP Doctor 4 Views 0 Replies

"Default content"

Most recent by: miro, November 27, 2014, 12:36pm WP Tour Operator 45 Views 5 Replies

upload again

Most recent by: miro, November 27, 2014, 12:18pm WP Tour Operator 39 Views 3 Replies

The theme does not work well on mobile

Most recent by: miro, November 27, 2014, 12:10pm WP Tour Operator 7 Views 1 Replies

I can't change the green color (default) of the menu using the AIT dashboard.

Most recent by: santisprofesional, November 27, 2014, 12:09pm WP Doctor 28 Views 4 Replies

How to remove triangle from a map

Most recent by: bokikom, November 27, 2014, 12:08pm WP Tour Operator 31 Views 4 Replies

How to include paypal on reservation

Most recent by: miro, November 27, 2014, 12:08pm WP Tour Operator 6 Views 1 Replies

Encoding issue on titles

Most recent by: Fulan, November 27, 2014, 11:37am WP Lawyer 36 Views 4 Replies

Fatal error

Most recent by: cip_cyp, November 27, 2014, 11:18am WP Loremipsum eCommerce 15 Views 0 Replies

Error on page

Most recent by: miro, November 27, 2014, 11:06am WP Tour Operator 8 Views 1 Replies

Trouble with Contact form

Most recent by: DorffDesign, November 27, 2014, 10:59am WP Drivingschool 40 Views 6 Replies

I ask for help because there are many problems in the template

Most recent by: zero841, November 27, 2014, 10:52am WP Tour Operator 26 Views 4 Replies

Problem with Easy Admin login

Most recent by: zero841, November 27, 2014, 10:53am WP Tour Operator 92 Views 8 Replies

More problem with template. HELP ME...!!!

Most recent by: miro, November 27, 2014, 10:43am WP Tour Operator 14 Views 1 Replies

Problem with Accounts in tour operator Options

Most recent by: miro, November 27, 2014, 10:40am WP Tour Operator 11 Views 1 Replies

Services not displaying and site width

Most recent by: clementkrupka, November 27, 2014, 10:38am WP Doctor+ 26 Views 2 Replies

WP Business Finder Installation

Most recent by: gaborpulen, November 27, 2014, 10:37am WP BusinessFinder 60 Views 7 Replies

Align content to center after changing page size to 1200px,and make it show correct in mobile versio

Most recent by: b3atngu, November 27, 2014, 10:10am WP Drivingschool 21 Views 2 Replies

translation

Most recent by: burakaltinel, November 27, 2014, 10:00am WP Directory 21 Views 2 Replies

HOMEPAGE > MARKERS NOT SHOWING

Most recent by: miro, November 27, 2014, 9:58am WP Directory 26 Views 3 Replies

buddypress no compatible. Any other plugin like this one compatible with directory?

Most recent by: Tampe85, November 27, 2014, 9:57am WP Directory 3 Views 0 Replies

How can I change the colour of the Search Bar in Directory theme

Most recent by: miro, November 27, 2014, 9:56am WP Directory 19 Views 3 Replies

Not working button "own this business"

Most recent by: miro, November 27, 2014, 9:54am WP Directory 58 Views 7 Replies

Item page counter issue

Most recent by: pagineverdi, November 27, 2014, 9:53am WP Directory 21 Views 2 Replies

Responsiveness doesn't work

Most recent by: miro, November 27, 2014, 9:28am WP Directory 35 Views 3 Replies